Legal
Privacy Policy
How Shilling Digital collects, uses, and protects your information.
Privacy Policy Details
Last updated: May 30, 2026
This policy applies to visitors of shillingdigital.com, people who contact us, and clients who use our web design and digital marketing services.
Introduction
Shilling Digital ("we," "us," or "our") provides web design, SEO, content marketing, branding, hosting, and related digital marketing services to small service businesses. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit shillingdigital.com, contact us, or work with us as a client.
By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our website or submit personal information to us.
Information We Collect
We collect information in a few different ways depending on how you interact with us:
- Contact and inquiry information — When you submit our contact form or reach out by email or phone, we may collect your name, email address, phone number, business name, and the content of your message.
- Website usage data — When you browse our site, we automatically collect certain technical information such as your IP address, browser type, device type, pages viewed, referring URLs, and general location derived from your IP address.
- Cookies and similar technologies — We use cookies, pixels, and similar tools to understand site traffic, measure marketing performance, and improve user experience. See the Cookies section below for details.
- Client and project information — If you hire us, we may collect business details, login credentials for tools you authorize us to use (such as Google Analytics, Google Search Console, ad platforms, or your website CMS), campaign data, and billing information needed to deliver our services.
- Communications — We retain records of emails, calls, and other correspondence related to quotes, projects, and support.
How We Use Your Information
We use personal information for legitimate business purposes, including:
- Responding to inquiries, providing quotes, and delivering the services you request
- Operating, maintaining, and improving our website and marketing
- Analyzing site traffic and measuring the effectiveness of our campaigns
- Sending service-related updates, invoices, and project communications
- Protecting our website and services from fraud, spam, and abuse
- Complying with legal obligations and enforcing our agreements
Information We Handle for Clients
When we provide digital marketing, SEO, web design, or related services, we may access and process data on your behalf — including website analytics, search performance data, advertising metrics, customer leads generated through your site, and content you provide for publication.
In those cases, we use client data only to perform the services described in our agreement with you. You remain responsible for ensuring you have appropriate rights and notices in place for any customer or visitor data you share with us or collect through your own website and marketing channels.
We do not sell client data. We do not use client campaign data to market competing services to your customers.
Third-Party Service Providers
We share information with trusted service providers only as needed to operate our business, including:
- Google — analytics, tag management, and related tools
- Resend — delivery of contact form notifications and transactional email
- Hosting, domain, CMS, and infrastructure providers used to build and maintain client websites
- Payment processors or invoicing tools, when applicable
Third-Party Links
These providers process data on our behalf and are permitted to use it only to perform services for us, subject to their own privacy policies and contractual obligations.
Our website may also link to third-party sites such as Facebook and Instagram. We are not responsible for the privacy practices of those external sites.
How Long We Keep Information
We retain personal information only as long as necessary for the purposes described in this policy, including to provide services, maintain business records, resolve disputes, and comply with legal requirements.
Contact form submissions and general inquiries are typically retained for up to three years unless a longer period is needed for an ongoing client relationship or legal obligation. Client project records may be retained longer where required for accounting, warranty, or contractual purposes.
Your Privacy Rights
Depending on where you live, you may have rights to access, correct, delete, or restrict certain uses of your personal information, or to opt out of certain marketing communications.
To make a privacy request, contact us using the information below. We may need to verify your identity before responding. We will not discriminate against you for exercising your privacy rights.
Security
We use reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, or alteration. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our website and services are directed to businesses and adults. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us and we will take steps to delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes may also be communicated through our website or by other appropriate means.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact Shilling Digital:
- Email: contact@shillingdigital.com
- Phone: 260-225-7019
- Service area: Warsaw, IN 46580, United States
Questions about this policy?